Our professional service offers our customers support of Dragon Medical software. This installation service at a low price of $49.95 allows for ;
- Log in support.
- We install and upgrade your Dragon Medical including preserving previous version customization, custom words and custom commands.
- Set up of initial users as well as networked user roaming profiles.
- Best case integration with EMR systems. (some EMR systems use Remote Desktop, Citrix or a web portal. At times there are limitations for Dragon Medical. While we have many work-arounds and in most cases all issues are resolved, sometimes we have to get creative).
Our rates vary but generally are $125 hourly for remote support and $175 hourly for in-person support.
While many users do like to work on their own system, if you are unsure or would prefer to just have it done, we are offering this service at a very low cost for upgrade service.
This service comes free of charge with the purchase of a Dragon Medical full version.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the 'Complete Orders' link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Please note, software is non-refundable and only done under extreme circumstances. Note, software has serial numbers and once they are dispatched, we cannot undo these actions. Ask for a trial if you are unsure of your purchase on software.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.